Refund policy

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Store Credit & Refund Policy

Customers have 7 days from the date of delivery to contact us regarding an issue with their order.

To be considered for a refund, an item must be unused, unworn, unwashed, in its original condition, and have all original tags attached. Customers are responsible for any return shipping costs associated with approved refund requests.

Items that have been used, worn, washed, altered, damaged by the customer, or are missing original tags are not eligible for a refund, store credit, or exchange.

Store Credit Without Return

To save our customers the cost and inconvenience of return shipping, we may, at our sole discretion, offer a partial refund or full store credit without requiring the item to be returned. Eligibility and any credit or refund amount will be determined on a case-by-case basis. We may request photos of the item before making a decision.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery and provide photos of the item and packaging.

If the damage occurred during shipping or was caused by an error on our part, we will work to resolve the issue and may provide a replacement, refund, or store credit. Customers will not be responsible for additional shipping costs related to approved claims involving shipping damage, defective products, or incorrect items.

Non-Eligible Items

We do not provide refunds, store credit, or exchanges for:

  • Used, worn, or washed items
  • Items with removed or missing tags
  • Items altered or damaged after delivery
  • Gift cards
  • Final sale or clearance items
  • Requests submitted more than 7 days after delivery

Exchanges

We do not offer direct exchanges. If store credit is issued, it may be used toward a future purchase from our store.

Contact Us

If you have any questions regarding refunds, store credit, or damaged items, please contact us at didyouknowclothing@gmail.com.